Support Layer
5 min read
Empowering users to solve their own problems. How we reduced support contact rates by 16% across three markets while maintaining customer satisfaction.
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Covid Vaccinations
4 min read
The challenges in organizing mass vaccinations in Stockholm, accommodating up to 5000 people daily.
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Patient Journal Werlabs
4 min read
Humanizing Healthcare: Revolutionizing the Patient Journal at Werlabs to make it easier to understand
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Fabric Design System
4 min read
Laying the groundwork for building a multi brand design system for H&M Group.
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H&M Global Checkout
7 min read
This was a labour of love. The Journey of how we increased the conversion by 4%.
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